Successful career changer who adds value to support teams with the ability to shift context throughout the day, and prioritize. From art education to technical support, I connect with, and coach employees of all tiers with the goal of bridging knowledge gaps and teaching digital literacy.


Customer Support Specialist | Linode/Akamai
August 2018 – Present

  • Front line contact for customers; close 750 tickets/month that are received via ticketing system, phone calls, and community inquiries received via: IRC, Twitter, Facebook, YouTube, LinkedIn, Instagram.
  • Resolve Linux and Linode system administrator tickets, as well as networking and related technical issues.
  • Subject Matter Expert for Backups Admin, and Community Expert.

Communications Specialist; Office & Community Manager | PromptWorks
May 2017 – July 2018

  • Utilized Google Analytics to develop a data driven marketing and social media strategy; reported industry trends on a weekly basis.
  • Cross-functional collaboration on internal website refresh project; collected and presented data which informed user interface design.
  • Influenced senior leadership to launch a Diversity Initiative; scheduled guest speakers for Talk Tuesday program.

Production Systems Analyst; Electronic Production Assistant | Taylor & Francis Publishing
January 2015 – April 2017

  • Managed customer and internal technical support CRM, provided technical assistance for CATS (Central Article Tracking System), and professional assistance in the form of pre- and post-peer review.
  • Alleviated cross-departmental pain points by creating and automating custom reports to provide insight into production
    database records.
  • Account Manager of 60+ journals with unique peer review platforms; assisted internal and external users with: requirements for submission, and training editors and reviewers.

Elementary & High School Art Teacher | School District of Philadelphia
September 2009 – November 2014

  • Independently created yearlong curriculum to be implemented through lessons, adjusting accordingly throughout the year.
  • Collaborated with colleagues to integrate disciplines such as Music and Technology into the classroom in order to demonstrate the value of art in education.
  • Utilized grant funded programs to provide opportunities for students to create art beyond the classroom, including: starting a Guitar Club, and using Classroom Dojo to better reach, teach, and reward students.


Communications Lead; Project Manager Assistant, Leverage | Code for Philly
December 2016 – April 2018

  • Manage communications for Brigade events, projects, and initiatives.
  • Logo Design and Branding for City as a Service Hackathon and Leverage.
  • Lead User Experience research and collaborative conversations for Leverage.


Languages: ColdFusion, Javascript, HTML, CSS, SQL, XML
Tools/Systems: Google Analytics, SEO, Buffer, Hootsuite, Slack, Trello, Git, Command Line, Linux Administration, Networking
Creative: Adobe Creative Suite, Digital Photography


Moore College of Art and Design
Certification, Web Design
Temple University
Bachelor of Science, Art Education